FAQ

Frequent questions

Delivery and shipping

We ship to all over the world, except Russia and Ukraine.

We use the DHL Express service for deliveries in France and abroad. All our shipments are made with delivery against signature to avoid thefts in the mailboxes.

If you are not present on the day of delivery, you will be able to choose different delivery options on the DHL.com website, such as delivery at a later date, a drop-off at a relay point, a drop-off in a safe place, or the possibility of giving the package to a third party.

International delivery is offered from 80€ of purchase. For a product in stock, the delivery time varies between 3 to 5 days.

In France and in the European Union, taxes and customs fees are included in the price of your order.

Outside the European Union, taxes and customs fees are not included, except for the United Kingdom for which we collect the VAT below 150€ of purchase.

To track your package, go to our order tracking page and enter your order number and email address.

If you wish to modify the delivery address you provided when you placed your order, contact us directly from our contact page or by phone at +33 1 40 16 07 17.

For any delivery problem with your order, please contact us directly from our contact page or by phone at +33 1 40 16 07 17. We will make the necessary arrangements with the carrier and will do everything possible to ensure that your package arrives correctly at its destination.

Returns and exchanges

As of the reception of your articles, you have a 14 days deadline to contact us and carry out a request for return. To do so, go to our contact page where you will be able to fill out a return form. Once the request is sent and after acceptance by our team, you will receive all the necessary instructions to return your order. 

Returned items must be unused and in their original packaging. We reserve the right to refuse a return if the product(s) show signs of wear.

As of the reception of your articles, you have a 14 days deadline to contact us and make a request for return. To do this, go to our contact page where you will be able to fill out a return form. Once the request is sent and after acceptance by our team, you will receive all the necessary instructions to return your order and proceed with the exchange.  

Returned items must be unused and in their original packaging. We reserve the right to refuse an exchange if the product(s) show signs of wear.

If the exchange results in a price difference, our team will contact you to settle the amount owed or proceed with a partial refund.

There is no charge to exchange or return your order. Once you have made your return or exchange request on our contact page and subject to acceptance by our team, a prepaid DHL slip will be provided to you to make the shipment.

It will take about 2 to 3 days from the reception of your product by our workshop.

Warranty

Watches: 
Our warranty covers all manufacturing defects occurring during normal use, as described in the following conditions. We will replace free of charge any defective components due to a manufacturing error found by our workshop.

Please note that the warranty is not applicable in the following cases:

1. Theft, loss.

2. Wear and tear and normal aging of the watch (scratched glass, impact on the case...)

3. All types of damage to the entire watch (or part of it) resulting from improper handling or use, lack of maintenance, negligence, accident (drop, scratch, crush, broken glass, etc.), improper use of the watch or failure to follow the instructions provided by Baltic.

All types of damage indirectly related or consequential to normal wear and tear of the watch, such as non-functioning, defects or inaccuracies of the Baltic watch.

Straps and accessories: 

With regard to bracelets and accessories, our warranty covers all manufacturing defects that appear during normal use, as described in the following conditions. We will replace (free of charge) a defective item due to a manufacturing error noticed by our workshop (aesthetic defect, stitching, damaged leather, scratched buckle...)

Please note that the warranty is not applicable in the following cases:

1. Theft, loss.

2. Wear and tear and normal aging of the article (discoloration of the leather, etc...)

3. All types of damage resulting from improper handling or use, negligence, accident (scratches, etc.), improper use of the item.

The Baltic warranty is valid for a period of 2 years from the date of order.

Contact us

You can reach our team directly from our contact page or by phone at +33 1 40 16 07 17.

We will be able to answer you from Monday to Saturday, from 9:30am to 6:30pm (UTC+1).