FAQs

Which countries do you ship to?

We will offer free worldwide shipping. Our parcels are shipped from France with FedEx, DHL or Chronopost (depending on the country of destination) within 3 days after the date of the order.

Do you have any stockists?

The BALTIC Watches will be available in several stockists all over the world from end of the year 2017. For more information or if you are interested to distribute our watches, please contact us.

Do you offer appointments to view the collection?

Please use the appointments form to arrange to visit either our showroom in Paris. (81 rue Saint Maur)

Can I exchange my BALTIC product?

Absolutely, from receipt of your items, you have 14 days to exchange the watch and straps. You can return them to us, unworn, in exchange for a different style.

How do I return my BALTIC product?

From receipt of your items, you have 14 days to return them, and we will provide you with a full refund. The refund can only be given if your items are returned unworn and in the original packaging.

Where can I get my watch repaired?

Please contact [email protected] if your watch needs repairing and our customer service team.

Are BALTIC watches waterproof?

All of our watches are waterproof to 5ATM.

How do I change the straps?

The strap need to be removed by pushing the pump on the side of the lugs through the hole. (You can use a toothpick for example)

Do you offer a personalised engraving service?

Not for the moment